Frequently Asked Questions

– We prioritize small projects and emergency work.
– When ready to start your project, let us know by responding via email or phone.
– When customers add to the scope of their project, we try to complete the extra work while we are already there.
– Once we show up to start your project, we will be there through completion. We do not skip around and over-promise and under-deliver to our customers.

– Our labor is covered under a lifetime warranty. If you took our recommendation and there is something that we could have done differently to prevent an issue, we will cover it at no cost to you.
– Labor will not be warrantied for unforeseen causes, acts of mother nature, vandalism, lack of proper care, mistreatment or adverse weather conditions.
– All materials fall under the material supplier’s and/or manufacturer’s warranty.

– If a permit is required, we can handle that for you, but ultimately it is your decision on whether to permit or not.
– Permitting your project will add time and expense. The cost of architectural drawings, permit fees, engineering, and labor to work with the local municipality varies widely depending on project size and complexity.
– If you decide not to permit a project even though a permit is required, then you are liable for any repercussions.

– In most cases, 50% is due on the project start date and the remainder is due upon completion.
– If a project has any special-order or non-returnable materials, you will be required to pay a deposit before we place the order.